About The Role

We are seeking a highly motivated Senior Business Analyst to join our team in Group Digital. In this role, you will play a critical part in conceptualising, designing, and delivering innovative business solutions that create meaningful value for both internal and external stakeholders. You will combine strong business knowledge with a value‑creation mindset to identify opportunities, improve processes, and support the development of best‑in‑market outcomes for the Bank. The role requires close collaboration with business stakeholders, technical teams, and senior management to drive transformation initiatives and enhance customer experience across the organisation.

What You Will Be Doing

• Gather and analyse business requirements through workshops, surveys, questionnaires, role shadowing, and stakeholder discussions
• Identify operational pain points, process gaps, and opportunities for improvement, with the aim of ree...