**Senior Associate, HR Service Management**

**Talent Experience & Operations**

**Role Purpose**

The **Senior Associate, HR Service Management** plays a key role in supporting the governance and delivery of HR services within the Talent Experience & Operations vertical. The role focuses on ensuring consistent service delivery, adherence to defined service standards, and effective operational support across HR processes and systems.

This position supports the HR Service Enablement & Governance by managing service operations, tracking performance, maintaining governance documentation, and ensuring compliance with enterprise service management standards.

**Key Responsibilities**

**1. Service Management**

+ Monitor HR Service Delivery processes across key platforms (e.g., ServiceNow, Workday) to ensure efficient and accurate case handling.
+ Maintain and update the HR Service Catalogue and associated workflows to ensure acc...