Title and Summary

Senior Analyst, Customer Performance

Overview

The Senior Analyst, Customer Performance supports the delivery of a high-quality customer experience by driving operational performance, resolving customer issues, and ensuring adherence to Mastercard’s data integrity, compliance, and security standards. This role works across internal teams and external customers to monitor performance, optimize processes, and support the successful adoption and execution of Mastercard products and services.

The position plays a key role in maintaining ecosystem integrity, supporting customer engagement, and enabling scalable support models as customer demand and product capabilities continue to expand. This role will be based from our Toronto, ON office.

Role

• Monitor and analyze customer activity, performance metrics, and support trends to identify risks, issues, and optimization opportunities
• Serve as a key poin...