Advance your career at CDW as a Senior Analyst in a 24/7 managed services environment. This position combines hands-on support with strategic problem-solving.
As a Senior Analyst, you will monitor security incidents, mentor junior team members, and conduct thorough analyses of system issues. Your role will involve working directly with clients, managing tickets, and contributing to high service quality. Collaboration and communication will be essential as you develop industry-standard procedures and improve operational workflows.
Key Responsibilities:
• Resolve support requests and perform deep system analysis
• Mentor less experienced analysts and provide guidance
• Develop standard operating procedures for service delivery
• Identify and escalate performance metrics to senior leadership
• Participate in self-paced trainings for continuous development
Requirements:
• 1 year security experience or 6 years IT experience
• Intermediate-level security certifi...