Specialist team looking to support improved response and resolution in relation to complaints and disputes.

We are looking for a Team leader who has significant experience and expertise in the statutory processes relating to EHC plans and also understands the need to work with families and schools in a relational way to support resolution.

Responsibilities

• Introduce robust complaint and medication tracking tailored to SEND
• Triage and manage SEND complaints and mediation requests
• Reduce overdue complaints and escalation risk
• Generate learning and insight to improve practice
• Prepare the system for SEND inspection in relation to complaints

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.