Key Responsibilities Core Responsibilities: Act as a liaison between external partners and internal stakeholders to ensure issues are addressed promptly and effectively.

Manage, monitor, and follow up on outstanding cases, tasks, or operational issues to ensure timely resolution.

Escalate issues where necessary and propose alternative solutions to minimize delays and business impact.

Identify recurring issues, process gaps, and opportunities for improvement to enhance efficiency, service quality, and operational consistency.

Collaborate with cross-functional teams and maintain accurate operational records and reporting.

Functional Area 1: Seller Support Management Serve as the first point of contact for sellers, handling daily inquiries and providing accurate responses within agreed service levels.

Guide sellers on operational processes, policies, and requirements.

Coordinate with internal teams to resolve seller-...