Job Description
The Technical Service Representative is responsible for managing and executing service delivery under the DC Government citywide electronic security contract. This role combines hands-on technical expertise with contract oversight, compliance management, and performance accountability.

This position serves as a technical representative for DC Government agencies, ensuring that access control, video surveillance, intrusion detection, and integrated security systems are maintained in accordance with contract SLAs, security standards, and regulatory requirements.

Key Responsibilities

Technical experience in diagnosing, troubleshooting, and repairing access control, CCTV, and intrusion detection systems

Manage preventative maintenance schedules, ensure standard response times are met, and emergency response in accordance with contractual SLAs

Serve as technical rep for DC Government agencies under the citywide security contrac...