Responsibilities: . Expertise with Thales Cloud Application Security platform . Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance . Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers . Take ownership and deal with issues, work with internal Thales support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
Job Requirements: . At lest 2 years experience in tech support, networking, or SOC . Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively. . Strong customer service skills, comfortable interacting directly with customers . Familiarity and experience with network protocols and standards - HTTP/S, SSL, DNS, TCP/IP . Familiarity and experience with OWASP top 10 ris...