Job Information

• Job Identification
• Job Category Customer Success
• Business Unit Commercial & Investment Bank
• Posting Date 04/21/2026, 02:22 AM
• Locations Level 18, Integra Tower, The Intermark, 348 Jalan Tun Razak,, Kuala Lumpur, MY-14, 50400, MY
• Job Schedule Full time

Job Description

As a Senior Client Success Manager (CSM) in Securities Services, you will be responsible for managing a portfolio of Securities Services' Custody and Fund Services clients. In this role, you will have ultimate ownership of your clients' satisfaction with J.P. Morgan's products and services.

CSMs are dedicated to fostering close relationships with their clients, understanding their requirements and expectations, and taking accountability for issue resolution. They engage in proactive client management and cultivate long-term partnerships to become trusted advisors. Additionally, CSMs build strong relat...