You will bring a relevant IT qualification such as a degree, CompTIA A+, MCSE or equivalent, or comparable practical experience, together with at least 1-2 years' experience in a first or second line support desk environment. Strong working knowledge of Microsoft environments, M365 administration, Active Directory administration, desktop/laptop troubleshooting, ITSM ticket management and ITIL-based incident processes will be important. Just as important will be your approach: calm, personable and customer-focused, with excellent communication skills and the ability to triage issues, manage competing priorities and record clear resolution notes. Experience troubleshooting audio-visual and conference systems is essential, and experience deploying or configuring Apple Mac hardware and software, together with ITIL v4 Foundation certification, would be an advantage. The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor a...