Service Delivery Engineer

We’re looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you’ll take ownership of service performance, reliability, and continuous improvement across customer environments.

You’ll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills.

What You’ll Be Doing

• Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met
• Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution
• Collaborate with customers and internal teams to drive continuous service improvement
• Support onboarding and transit...