The Scheduling Specialist is critical to ensuring Amergis participants receive care in a timely manner. The role has two primary functions: coordinating participant care scheduling and maintaining accurate team member availability for appointments. Responsibilities include, but are not limited to, managing scheduling requests for participant care, handling cancellations and rescheduling needs, and responding to both phone and in-person scheduling inquiries.

Additionally, the Scheduling Specialist is responsible for conducting reminder calls to participants regarding upcoming appointments and completing various administrative tasks as directed. This role requires delivering outstanding customer service to all stakeholders, including participants, families, partners, and internal team members. The Scheduling Specialist must also ensure proper documentation and maintain accurate, up-to-date records of all scheduled appointments.

This is a fully on-site position that requ...