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Salesforce Service Cloud & Case Management Specialist

NCS Australia | Australia, Australia | Posted June 11, 2026

Position Overview

Job Description

We are building a next-generation Salesforce practice in Australia, focused on delivering large-scale transformation programs across industries including telecommunications, financial services, and public sector.

We are looking for high-calibre Salesforce professionals with experience in industry clouds and digital platforms, particularly Communications Cloud and Commerce Cloud, to join us at an early stage of growth.

Key Responsibilities

  • Contribute across the full SDLC: discovery, fit-gap, design, build, test, and deploy
  • Design and implement scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles
  • Work within cross-functional teams (engineering, business analysis, architecture, and integration)
  • Support fit-gap workshops and translate business requirements into technical solutions
  • Build integrations with external platforms (e.g. billing, order management, payments, digit...

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