**About the job**

_Ready to push the limits of what’s possible? Join Sanofi Digital and you can play a vital part in the performance of our entire business while helping to make an impact on million patients around the world._

**Main Responsibilities**

A Salesforce Service Cloud Voice Engineer’s job involve designing, developing, and maintaining contact center solutions that integrate Salesforce CRM with Amazon's AWS cloud telephony, focusing on unified agent desktops, AI-driven insights (Lex, Polly), automated tasks (call summaries), Omni-Channel routing, and leveraging AWS services like Lambda, S3, Kinesis, and API Gateway for robust, scalable CTI/IVR functionality within Salesforce.

**Key Responsibilities:**

+ SCV Implementation & Configuration: Design and configure Salesforce Service Cloud Voice and Amazon Connect, including contact flows, queues, and routing profiles.
+ Backend & API Development: Develop server-side logic using Apex,...