Shape the future of service at lululemon as the Engineering Team Manager for Salesforce Service Cloud. Emphasize collaboration and innovation in a hybrid workspace to elevate customer experiences.
This role is part of the Technology leadership team, overseeing the performance and capabilities of Salesforce solutions. You will manage a diverse team, ensuring quality delivery while driving technical mentorship and professional growth. Your efforts will support lululemon’s commitment to operational excellence and effective problem resolution.
Key Responsibilities:
• Manage Salesforce Engineers and Analysts across workstreams
• Identify capabilities to enhance the Salesforce platform
• Navigate stakeholder relationships through trade-off decisions
• Lead RCA analyses for incident management
• Promote best practices in operational support
Requirements:
• Degree in computer science or IT
• 8–10 years in IT with project leadership
• Minimum 4 years managing cl...