Job Description

Salesforce Consultant (Sales Cloud & Service Cloud Voice)

• Technical Skills
  
  
  
  
  • 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
  
  
  • Hands-on experience with Service Cloud Voice and Amazon Connect integration.
  
  
  • Strong understanding of Salesforce declarative tools and security model.
  
  
  • Familiarity with CTI concepts and telephony integration.
  
  
  
  


• Certifications
  
  
  
  • Salesforce Certified Sales Cloud Consultant (preferred).
  
  
  • Salesforce Service Cloud Consultant (preferred).
  
  
  • AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).
  
  
  
  

Key Responsibilities

• Solution Design & Implementation
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