• Shift: Start time: 8am - 9am (flexible), End time: Around 5pm

Responsibilities:

• Support sales growth of an assigned geographic area to achieve financial targets.
• Manage customer accounts, follow up for administrative purposes, and provide troubleshooting assistance.
• Perform operational activities such as account creation, item setup, and management of E-commerce platform orders.
• Provide presales support, handle customer inquiries, and prepare quotes.
• Coordinate order entry and management up to shipment and invoicing.
• Resolve financial issues, billing disputes, credit memos, collections, and payments.
• Identify and execute opportunities for continuous improvement impacting customer satisfaction, productivity, and cost control.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics.