Job Responsibilities EDI Troubleshooting Manage disputed invoices for customers on EDI billing Trouble shooting root cause and resolve dispute on a timely manner Communicate and work with local & overseas stakeholders for resolutions Job Requirements Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders. Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment. Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency. Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes. Prior customer service experience will be a plus Able to perform effectively both independently and as part of a collaborative team environment. Proficient in Microsoft Office applications, including Excel, Outlook, and Word. Strong organizational skills with the abi...