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Joybird | Los Angeles, United States | Posted July 04, 2026
Position Overview
Description
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KEY RESPONSIBILITIES (other duties as assigned):Lead, mentor, and develop a team of Virtual Sales Support Representatives, conducting regular performance reviews and coaching sessions.Provide operational leadership and accountability across sales support and customer experience functions to ensure efficient daily operations and service excellence.Oversee team performance, workflow management, and day-to-day operations while maintaining a strong leadership presence and culture of accountability.Partner cross-functionally with Sales, Marketing, Customer Experience, Retail and Training teams to support business initiatives and improve the customer experience.Manage customer follow-up quality, escalations, and performance expectations to ensure timely resolution and consistent service standards.Provide hands-on support during escalations, peak business periods and coverage gaps to maintain operational...