GENERAL ROLE
The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.
MAIN RESPONSABILITIES
* Manage daily After Sales operations and support the store with training and morning briefings.
* Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
* Coordinate with the stock team, cash desks, and logistics department.
* Support the uniform dispatch process from data collection to delivery.
* Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
* Proactively identify client/department needs and propose alternative solutions.
* Ensure com...