Job Details

Job Number:

Job Category: Sales & Marketing

Location: 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001

Schedule: Full Time

Located Remotely? No

Position Type: Non-Management

Responsibilities Contact appropriate individuals or departments (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty, including up‑selling. Determine and provide complimentary gifts to guests (rewards points, show tickets, gift certificates). Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Ma...