Helpshift bridges the gap between traditional customer service channels—like email and phone—and today’s mobile-first consumers who prefer messaging. Our AI-powered platform enables companies to resolve issues faster and boost customer satisfaction. Trusted by leading brands, Helpshift powers messaging-first support on over 2 billion devices and serves 820 million+ active users monthly. 

As we expand into Japan, we’re seeking a driven, solution-oriented Sales Engineer to join our fast-paced, tech-forward team. You’ll play a key role in supporting and managing the sales process from a technical and onboarding perspective within our Sales & Business Development team. 

Key Responsibilities

Pre-Sales & Solution Engineering 

• Provide technical support throughout the sales cycle, including discovery sessions, product demonstrations, proof of concepts, and trial en...