**Description:**

Main Duties

Administration

§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§ Establishes an efficient trace File to ensure that all business booked is properly tracked.

§ Assists in consolidating and preparing Sales report.

Customer Service

§ Entertains and conducts hotel inspections to clients whenever required.

§ Establishes and maintains strong relationship with the established clientele.

§ Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary fo...