Job Description

Interested in this role You can find all the relevant information in the description below.

SaaS Support Engineer

Role Overview

We are looking for a SaaS Support Engineer to provide high-quality technical support to clients using a web-based software application.

The successful candidate will support client needs, resolve technical issues efficiently, and help ensure a positive customer experience. This role requires a flexible approach, as client requirements may occasionally fall outside standard working hours. The post holder will be expected to participate in an out-of-hours support rota with other members of the team, with additional payment provided for this responsibility.

This is an excellent opportunity for someone with strong customer service skills, technical awareness and a proactive approach to problem-solving.

About You

The ideal candidate will be a confident communicator who can work independently...