Main Duties and Responsibilities

• 1.1.1 Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
• 1.1.2 Keep Misenplace ready for VIP arrival room keys welcome drink)
• 1.1.3 Register and process check in/out for all VIPs guests efficiently and professionally.
• 1.1.4 Escort VIP gussets to their rooms.
• 1.1.5 Update guest information into the computer after a complete check in.
• 1.1.6 Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• 1.1.7 Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• 1.1.8 Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• 1.1.9 Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately f...