**Description:**

**Administration**

· Assists in the preparation of the Front Office and Housekeeping Operations Manual.

· Administrates all employee training records, ensuring that they are kept up to date.

· Responsible for the timely completion and submittal of training records and reports.

· Assists to conduct regular departmental communications meetings, ensuring that departmental briefings and meetings are effectively carried out.

· Prepares monthly training activity reports for Front Office and Housekeeping.

**Customer Service:**

· Ensures that all Front Office and Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

· Ensures smooth and efficient running of the Front Office and Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.