Job Description

1. Operations Management

• Oversee day-to-day operations of Front Office, Housekeeping, and related guest service areas.
• Ensure rooms are cleaned, inspected, and ready for guest arrivals according to resort standards.
• Supervise front desk operations including reservations, check-in/check-out, billing, and guest inquiries.
• Coordinate with Maintenance to resolve room defects promptly.
• Monitor resort occupancy, room allocations, and overbooking strategies.

2. Guest Service & Experience

• Maintain high levels of guest satisfaction through efficient service and attention to detail.
• Handle guest complaints and feedback professionally and promptly.
• Work closely with other departments (F&B, Recreation, Maintenance) to deliver seamless guest experiences.
• Ensure VIP guests, groups, and special requests are handled with care and precisio...