Responsibilities

: Customer Communications • Engage in customer communications daily via a high volume of inbound phone interactions. • Assess the current vehicle failure, along with driver and customer commitment condition(s). • Perform daily high-volume outbound interactions to customers to provide effective follow up & closure.
Service Provider Communications • Engage with Penske and 3rd Party Service providers daily via a high volume of inbound and outbound interactions. • Provide clear and complete information to assure proper service needs are fully understood, and to assure the most appropriate and timely setup of a service plan. • Provide timely follow up and closure with service providers via phone and email communications.
Documentation • Provide appropriate, clear, and complete documentation of each interaction and update encountered. This is critical so that lead technicians / Supervisors have an accurate account of the current status...