Our Client, an AV Manufacturing company, is looking for a RO Shift Supervisor for their Foster City, CA location. Responsibilities:

+ Uphold a safety-centric, inclusive and open-communication culture.

+ Complete all assigned administrative tasks

+ Support operators in day-to-day operations during live calls with riders or during asynchronous support.

+ Support testing missions.

+ Share best practices in real time with operators.

+ Escalate service issues and operational areas of improvement to client Leadership

+ Become a subject matter expert on all of client proprietary software related to RiderOps.

+ Motivate and mentor peers to execute and deliver to client high standards.

+ Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator

+ Act as first point of contact to support escalations that may come from, but not limited to Emergency Services, cus...