Description & Requirements

Overview

The Returns Management Specialist is responsible for managing the end-to-end returns and claims process, ensuring timely and accurate RMA handling, coordination with stakeholders, and resolution of customer issues based on established KPIs.

Key Responsibilities

• Manage end-to-end returns and claims processing (request to credit note release)
• Create and process RMAs accurately and on time
• Coordinate with logistics and warehouse teams for product returns and pickups
• Handle unauthorized returns by validating and resolving requests
• Communicate with customers and internal stakeholders via email and calls
• Resolve issues related to claims, approvals, and returns processing
• Ensure compliance with KPIs (timeliness, accuracy, resolution)
• Collaborate with cross-functional teams to ensure smooth operations

Required Qualification...