Overview

We are hiring an experienced Retention Agent with a native-level English (British or American accent) and a proven track record in Forex client retention. This role is focused on protecting revenue, improving client lifetime value, and reducing churn through proactive relationship management, client education, and structured follow ups aligned with compliance standards.

Key Responsibilities

• Manage a portfolio of active clients and implement retention strategies to increase engagement and activity.
• Conduct outbound calls to reactivate dormant clients and prevent churn through consultative communication.
• Support clients with platform usage, onboarding, and trading journey guidance (without providing financial advice).
• Identify churn risk signals and execute save‑offers and retention campaigns within approved policies.
• Drive KPIs such as reactivation rate, churn reduction, active traders, deposit cont...