Summary

• The successful candidate will join as a Shop Manager in the Customer Experience department.

• (S)He will report to the Retail Manager and will manage AirtelTigo shops to ensure superior customer service as well as driving revenue growth.

• The Job holder will also supervise and coordinate the work efforts of the shop executives by ensuring professional and courteous support to customers.

Core Responsibilities

• Working closely with Retail Manager to ensure uniformity of AirtelTigo Retail CEX guidelines.

People

• Responsible for performance management of owned shop employees.

• Provide coaching, recommend and supervise training for team members.

• Enforce and track process adherence of all customer experience employees in the shop.

• Participate in all trainings and personal development exercises.

• Provide team briefing and coaching programs to enhance service...