An individual in this role is responsible for the entire customer order journey, from the moment an online purchase is made to the strategic revenue generation of products in a brick-and-mortar store.
Ecommerce Responsibilities - Order Processing & Management:
- Monitor and process incoming orders from all ecommerce platforms (e.g brand's own website, Lazada, Shopee, Tiktok).
- Generate and print picking lists, packing slips, and shipping labels.
- Ensure all order details, including customer information and special requests (like specific flavors or gift messages), are accurate.
- Picking, Packing & Dispatch:
- Accurately pick items from the warehouse or stockroom according to order slips.
- Pack orders securely and in line with company branding and shipping standards.
- Coordinate with and schedule pickups from third-party logistics (3PL) providers and local courier services (e....