Overview

Elevate your career as a Retail Team Lead with Roots, a leading Canadian brand committed to quality and community. Drive sales and team success in a agile retail workplace. Roots is seeking an enthusiastic Team Lead to support store operations while inspiring a sales team. This role requires someone who embodies collaboration, integrity, and a passion for delivering stellar customer service. Work closely with management to ensure optimal performance and uphold our brand values.

Responsibilities

• Model exceptional customer service behaviors
• Mentor recent associates and provide ongoing coaching
• Collaborate on operational action plans
• Delegate effectively to enhance store productivity
• Troubleshoot and resolve customer inquiries

Qualifications

• Over 1 year of relevant retail experience
• Recognized as a leader among peers
• Skilled in daily banking and POS management