Job Title: Retail Delivery Head

Duration- Fulltime Permanent

Location: Dallas, TX / Remote

Job Description:

The Retail Delivery Head is responsible for leading large scale U.S. retail customer experience (CX) and contact center operations across omni channel service journeys including sales support, order management, fulfillment, returns/refunds, loyalty, and post purchase care. This role owns end to end delivery excellence encompassing SLAs, CX metrics, financial performance, workforce productivity, and transformation initiatives across complex, high volume retail environments. The role serves as a senior client facing leader managing multi tower retail operations while driving cost optimization, quality improvement, and AI led CX transformation for U.S. and global retail clients.



Job Responsibilities



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