We have an exciting opportunity for a Customer Service Administrator to join our Retail Customer Service Team. If you are passionate about customer experience then this role might be the one for you!

The job holder will be based in our Wilson Street Branch in Glasgow and will preferably work on a full time basis over 5 days from 6 between Monday to Saturday. Our Customer Service Administrators are the first point of contact for our customers and should be able represent the company to the highest standard.

Key Responsibilities

• Handling patient queries including order management, quality assurance and customer support, assisting where able and directing inquiries to the most appropriate staff member
• Booking appointments in line with NHS rules and regulations whilst following company policies and processes
• Assisting patients with queries relating to spectacles, lenses and contact lenses
• Applying knowledge of prescription...