Responsibilities

• Define and refine requirements of Retail Operations and translate into epics, features and tasks for system build and/or process build.
• Lead and manage building of the process designs (for Operations requirements/features) along with building the system features and design to ensure process is always taken into consideration for any development.
• Work with and assist Product Development Officers in the development of a product or service requiring Operational processes and inputs to tie it into a one whole Product Epic.
• Lead and handle incidents/bugs/fixes affecting the operations/and are raised by Operations and assess the impact from a customer’s and back-end operations’ perspective to be able to categorize backlog items according to priority.
• Provide recommendation to Retail Operations Head process improvement or process changes or system features based on statistics and customer feedback with clear unders...