The Company

Our client is a leading cultural organisation. They are committed to delivering exceptional customer experiences through engaging attractions, high-quality retail offerings, and outstanding visitor services.

This is an exciting opportunity to join a values-led organisation where you can play a key role in enhancing the visitor experience while leading a high-performing operational team.

The Role

Our client is seeking an experienced Retail & Operations Manager to oversee the day-to-day operation of their visitor services, retail, and front-of-house functions. Reporting to the senior management team, you will lead a dedicated team, ensuring exceptional customer service, strong commercial performance, and the smooth delivery of daily operations.

This is a varied leadership role combining people management, retail operations, event support, commercial performance, and visitor experience. It would suit an experie...