Business Area Overview

The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Results Resolution team supports the delivery of accurate results to every candidate in each examination session.

About the Role

Reporting to the Delivery Manager, this role ensures the effective processing of the Script process during exam series. Working to tight immovable deadlines to ensure all scripts have been received into the scanning facility in Hellaby. This role covers the GQ and VQ qualification suites. This role is based in our office in Hellaby, Rotherham.

Key Accountabilities

To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate

To interpret and utilise management information and make info...