This role requires someone who is energetic, service-oriented and capable of managing both restaurant and event operations in a fast-paced environment. Key Responsibilities Operations Management Oversee day-to-day restaurant operations Ensure smooth service during lunch, dinner and events Maintain high standards of food quality, cleanliness and customer service Monitor opening and closing procedures Ensure SOP compliance across all departments Team Management Lead, supervise and motivate service and kitchen teams Conduct staff training and performance evaluations Prepare staff schedules and manpower planning Foster a positive and professional working environment Customer Experience Handle customer feedback and service recovery professionally Build strong guest relationships and improve customer satisfaction Ensure guests enjoy a memorable dining experience Sales & Business Development Drive restaurant sales and operational profitability Support marketing campaigns and promotional activ...