Reference: 11183 MLR

Consultant: Michelle le Roux

Job Description

• Oversee daily restaurant floor operations to ensure excellent service and guest satisfaction.
• Lead, supervise, and support front-of-house staff, including scheduling and training.
• Ensure effective communication between front-of-house, kitchen, and bar teams.
• Maintain high standards of cleanliness, presentation, and restaurant ambience.
• Assist with group bookings, functions, and special events.
• Handle guest enquiries, special requests, and complaints professionally.
• Monitor service standards and ensure a positive customer experience.
• Ensure compliance with health, safety, and hospitality regulations.

Qualifications

• Matric / Grade 12 qualification.
• Minimum 2 years' experience in a floor management or similar leadership role within a restaurant environment.