Job Description

AREAS OF RESPONSIBILITY

• Lead daily restaurant and bar operations to ensure smooth and efficient service delivery.
• Maintain exceptional guest satisfaction scores through consistent service excellence.
• Ensure brand standards, presentation standards, and operating procedures are consistently met.
• Actively engage with guests, build relationships, and handle escalated feedback professionally.
• Drive a culture focused on guest engagement, service recovery, and memorable experiences.

Revenue Growth & Commercial Performance

• Deliver revenue and profitability targets for the restaurant and bar.
• Identify opportunities to increase average spend, covers, and beverage sales.
• Drive upselling initiatives and promotional campaigns.
• Monitor labour costs, productivity, and operating expenses.
• Analyse sales trends and develop action plans to improve p...