The Opportunity

We are looking for a confident and customer‑focused individual to join our growing team in a fast‑paced Customer Service role. Acting as the first point of contact for customers, you will play a key part in delivering an exceptional customer experience by handling enquiries, resolving issues, and building positive relationships. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem‑solving, and is passionate about putting customer satisfaction at the heart of everything they do.

Location: Leeds – Seacroft

Key Responsibilities

Customer Interaction

• Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
• Make outbound calls to customers as required for follow‑ups or service updates.

Issue Resolution

• Identify and assess customers' needs to achieve satisfaction.
• Provide accu...