Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed

Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions

Appropriately leverage external vendors, approved and non-approved

Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary

Ensure customer problems are handled appropriately and escalating issues when necessary

Contribute to a positive working environment

Demonstrate flexibility to be able to change activities based on customer and business needs

Actively participate in the performance management process

Mee...