Key Responsibilities

• Lead and orchestrate the complete homeowner journey across all five phases: Handover Welcome & Orientation, The Art of Living Well, Community Seamless Living and Rental Program management.
• Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures that reflect our commitment to creating the grandest of feelings.
• Build and nurture lasting relationships with homeowners serving as their primary point of contact and trusted advisor for all residential needs and lifestyle enhancement opportunities.
• Oversee property operations including maintenance excellence, security protocols, concierge services, housekeeping standards and amenity management to ensure pristine residential environments.
• Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community ...