ABOUT POSITION:
A dynamic hospitality group is seeking an experienced and driven Reservations Team Lead to oversee a central reservations team. This role is ideal for a detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering seamless guest experiences while driving revenue growth.
REQUIREMENT:
* RSA ID and legal residence essential
* Minimum 6 yearsβ experience in a reservations department or travel/tourism call centre
* Proven experience as a Senior Reservations Consultant or Team Lead
* Strong leadership and team management skills
* Excellent computer skills (MS Office, Excel, PowerPoint)
* PMS knowledge (eRES, Nebula, Opera, Apex, CRM systems) advantageous
* Stro...