Job Description – Reservations Officer (OTA & Online Reservations)

The Manor, Naldehra

Position: Reservations Officer

Department: Reservations & Revenue

Location: The Manor, Naldehra

Reports To: General Manager / Revenue Manager

Job Summary

The Reservations Officer will be responsible for managing all room reservations received through Online Travel Agencies (OTAs), direct bookings, email, telephone, and the hotel website. The role focuses on maximizing room occupancy, maintaining rate parity across all booking channels, ensuring accurate inventory management, and delivering exceptional guest service throughout the reservation process. OTA channel management and coordination with Front Office and Revenue teams will be a key responsibility.

Key Responsibilities