Position Overview

As a Groups Supervisor you will be responsible for all bedroom reservations for groups (8 rooms +) taken by telephone, fax or via the internet and email. You will also look to increase and optimise Room Sales in line with the brand and hotel’s sales policy. All group reservations must be dealt with in an efficient and pleasant manner to ensure maximum potential and you need to be able to multi task while under pressure and have a proactive approach to your work.

Main responsibilities

• Follows up the administration of reservations in groups thoroughly, making check-in operations easier for the Front Office team

• Transforms enquiries into reservations to maximise revenue
• Offers and explains the Accor Live Limitless loyalty program to all customers
• Ensures that all groups reservations details are entered into the system precisely and confirmed ...