Your Luxury Purpose: Our agents’ first contact for their hotel journey. Curating seamless group events. Delivering personalised, high-touch service that transforms moments into memorable occasions, while building trust and excitement at every stage of the client experience.

Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the property operation, and ensuring a timely response to all reservations enquiries.  Through professional telephone etiquette, and email communications, provide accurate and helpful information regarding the property facilities and services to all contacts with a view to maximising room and rate yield and maximising revenue. 

• Work alongside our revenue team in selling group bookings for our leisure market.
• Manage inventory with revenue to assist in selling suitable business
• Work with our return and new tour ser...