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Position Summary:


This position is responsible for providing superior customer service via phone and other electronic means.


Primary Duties and Responsibilities: includes but not limited to:


+ Answers and processes all incoming communications with internal and external guests

+ Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department

+ Evaluates player ratings to determine access and availability of marketing promotions

+ Utilizes cross and up-sell techniques to generate additional revenue f...